Example Objectives

Below are some examples of objectives and how they might look once filled in.

Gather customer feedback

For this example, we will add an objective for an organisation that wants to begin gathering customer feedback.

Objective Title

We'll add a brief summary of the objective so it's easily distinguishable.

Gather customer feedback

Description

Now we'll expand out what this objective is.

Set up and continually monitor systems to allow for more customer feedback.

Is the objective S.M.A.R.T?

SMART is a framework for setting effective objectives. It stands for Specific, Measurable, Achievable, Relevant, and Time-bound. This means objectives should be clear, quantifiable, realistic, aligned with the organisations goals, and have a specific deadline. By using SMART objectives in an ISMS, organisations can have a structured approach towards achieving their information security goals.

Yes

Resources Required

Required resources in an ISMS refer to the personnel, time, equipment, and funding necessary to achieve a specific objective. When setting objectives in an ISMS, it's important to identify and allocate the required resources to increase the chances of successfully achieving the goal. This means ensuring that the right people with the necessary skills, technology, and budget are available and committed to working towards the objective.

Tools to allow customers to leave reviews.
Employees to configure tools and monitor reviews.

Objective Plan

This refers to the specific actions or tasks that need to be taken to accomplish an objective. These steps are often outlined in the form of a plan or a set of procedures that need to be followed in order to achieve the desired result. They provide a clear roadmap for the organisation to follow and help to ensure that all necessary actions are taken in a systematic and organised manner.

Implement a tool which allows our customers to leave feedback to help improve our services.
Continuously gather feedback from customers.

How is the objective measured?

How the progress of this objective is quantified.

The number of reviews left per month from customers.

Objective Progress

Objective progress refers to a percentage of completion of the total objective. We'll assume that the example organisation is starting from scratch, so this will be set to 0%.

0%

Review Date

When this objective was last reviewed. Since we're adding this as a new objective, we'll set this to the current date.

19/03/2024

Is this objective continuous?

Whether this objective is a continually ongoing objective i.e. without a defined end. This objective will be continually monitored, so we will set this to Yes.

Yes

Expected Completion Date

The estimated date when a objective is expected to be finished or achieved. Since we marked this as a continuous objective, we don't need to fill this in and it will be greyed out.

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Actual Completion Date

The specific date on which a objective is finished or achieved. Since we marked this as a continuous objective, we don't need to fill this in and it will be greyed out.

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